McAtee Plumbing Heating & Cooling

McAtee Plumbing demonstrates severe and consistent deficiencies across all measured dimensions. Professionalism is undermined by widespread reports of rude staff, poor communication, missed appointments, and lack of responsiveness to customer concerns. Project completion is critically weak, with numerous accounts of incomplete work, abandoned jobs, technicians refusing to return, and failure to ho... Read more

McAtee Plumbing demonstrates severe and consistent deficiencies across all measured dimensions. Professionalism is undermined by widespread reports of rude staff, poor communication, missed appointments, and lack of responsiveness to customer concerns. Project completion is critically weak, with numerous accounts of incomplete work, abandoned jobs, technicians refusing to return, and failure to honor warranty commitments. Pricing practices are highly problematic, with customers reporting hidden charges, inflated fees, fraudulent billing, and refusal to provide transparent quotes. While some individual technicians (Alex, Booby, Dustin, Bradley, Josh, Richard, Kyle, Steven) received praise for technical competence and courtesy, these positive experiences are vastly outnumbered by accounts of incompetent diagnostics, improper repairs requiring costly corrections, and dishonest practices. The company's partnership with home warranty providers appears to enable exploitative behavior, as customers report being trapped in relationships with this contractor. Read less