Custom Care Group

Custom Care Group shows a mixed but cautiously positive profile across a very small review set. Professionalism scores moderately well — two reviews praise communication, courtesy, and responsiveness, but the negative review documents a failure to clean up sewage and paper towels left behind, which is a meaningful professionalism concern. Project completion is the most penalized dimension: the 1... Read more

Custom Care Group shows a mixed but cautiously positive profile across a very small review set. Professionalism scores moderately well — two reviews praise communication, courtesy, and responsiveness, but the negative review documents a failure to clean up sewage and paper towels left behind, which is a meaningful professionalism concern. Project completion is the most penalized dimension: the 1-star review describes a drain blockage that was not resolved on the first visit, a second charge for what should have been a warranty callback, and damage caused to an adjacent drain during the work — serious execution failures. Pricing received a single positive mention (best value of four quotes), but with only one data point this carries very limited weight. Experience is mixed: the gas leak job was completed efficiently and the contractor is described as knowledgeable, but the drain job required two visits and caused collateral damage, suggesting inconsistency in technical execution. Read less