Benjamin Franklin Plumbing of Columbus

Benjamin Franklin Plumbing has a strong base of loyal, satisfied customers who consistently praise individual technicians by name for being professional, knowledgeable, punctual, and personable. However, the review set contains a meaningful number of serious negative reviews that significantly temper the overall picture — particularly around pricing, which drew repeated complaints of dramaticall... Read more

Benjamin Franklin Plumbing has a strong base of loyal, satisfied customers who consistently praise individual technicians by name for being professional, knowledgeable, punctual, and personable. However, the review set contains a meaningful number of serious negative reviews that significantly temper the overall picture — particularly around pricing, which drew repeated complaints of dramatically inflated quotes and charges (e.g., $1,200 for a ball valve, $2,500 for two faucets, $450 for a basic faucet install). Project completion also has notable blemishes, including a gas leak created and dismissed by technicians, work done without permits, failure to follow through on estimates and callbacks, and at least one instance of a drain not being properly connected. Professionalism scores are pulled down by multiple accounts of late arrivals, rude or dismissive technicians and management, and poor office communication including unanswered voicemails and ignored messages. The experience dimension is generally positive, with many reviewers praising quick diagnosis and effective repairs, but is offset by a few cases of clear technical failures and sloppy workmanship. Read less