Plumbing 911

Plumbing 911 demonstrates a genuinely split reputation across a very large review base. Professionalism scores are dragged down significantly by a recurring pattern of broken appointments, no-shows, rude office staff interactions, and scheduling failures — with multiple detailed negative reviews describing confirmed appointments that were canceled last-minute or simply not honored. Pricing is th... Read more

Plumbing 911 demonstrates a genuinely split reputation across a very large review base. Professionalism scores are dragged down significantly by a recurring pattern of broken appointments, no-shows, rude office staff interactions, and scheduling failures — with multiple detailed negative reviews describing confirmed appointments that were canceled last-minute or simply not honored. Pricing is the weakest dimension: a substantial number of reviewers across many years explicitly describe charges as excessive, sometimes 2–6 times what competitors charged for identical work, and the $89 diagnostic fee combined with high labor quotes generated repeated complaints. Project completion is moderate-positive — most jobs that were started were finished, but there are notable exceptions including incomplete work, return visits required to fix errors, and at least one egregious multi-year unfinished job. Experience scores are moderate-positive, with many reviewers praising individual technicians by name for skill and problem-solving, but offset by multiple reviews describing misdiagnosis, inexperienced plumbers, and situations where a second company quickly resolved what Plumbing 911 could not. Read less