My Guys Plumbing, Heating & Air

My Guys receives strong praise for courteous, prompt technicians — particularly Evan — across many recent reviews, which drives solid professionalism and experience scores. However, pricing is a serious and recurring concern: multiple detailed negative reviews cite grossly inflated charges, no upfront estimates, refusal of senior or veteran discounts, and costs described as two to three times ... Read more

My Guys receives strong praise for courteous, prompt technicians — particularly Evan — across many recent reviews, which drives solid professionalism and experience scores. However, pricing is a serious and recurring concern: multiple detailed negative reviews cite grossly inflated charges, no upfront estimates, refusal of senior or veteran discounts, and costs described as two to three times competitor rates, pulling the pricing dimension down significantly. Project completion is mixed: most jobs are completed efficiently, but one highly detailed review documents a 32-day ordeal with abandoned work, biohazard conditions, and poor communication from management, which meaningfully depresses that dimension. The overall WW Score of 72.1 reflects a company with capable field technicians but a troubling pattern of pricing complaints and at least one serious project management failure. Read less