Mr. Rooter Plumbing of Cleveland

Mr. Rooter receives broadly positive marks for individual technician professionalism and attitude, with dozens of reviews praising specific plumbers as courteous, knowledgeable, and communicative. However, these positives are significantly offset by a persistent and serious pattern of pricing complaints spanning the entire review history — multiple reviewers describe quotes that were two to thre... Read more

Mr. Rooter receives broadly positive marks for individual technician professionalism and attitude, with dozens of reviews praising specific plumbers as courteous, knowledgeable, and communicative. However, these positives are significantly offset by a persistent and serious pattern of pricing complaints spanning the entire review history — multiple reviewers describe quotes that were two to three times higher than competitors, hidden upsells, bait-and-switch pricing, and charges for work not completed. Project completion is a major liability: numerous reviews describe no-shows, repeated rescheduling without notice, jobs left incomplete, callbacks ignored, and at least two detailed accounts of work that made problems worse rather than better. Experience scores moderately well when technicians are engaged, but several reviews describe technicians who misdiagnosed problems, failed to bring proper equipment, or pushed unnecessary excavation and replacement work. The overall picture is a company with capable individual workers but systemic issues in scheduling reliability, pricing transparency, and follow-through on completed work. Read less