Fazio Sewer & Plumbing

Fazio Sewer & Plumbing receives a critically low WW Score of 28.4, driven by severe and consistent failures across all dimensions. Professionalism is the most damaging factor, with 52 reviews documenting hostile behavior, rudeness, disrespect toward customers (particularly women and minorities), yelling, cursing, and hanging up on customers. Project completion is equally problematic, with 48 revie... Read more

Fazio Sewer & Plumbing receives a critically low WW Score of 28.4, driven by severe and consistent failures across all dimensions. Professionalism is the most damaging factor, with 52 reviews documenting hostile behavior, rudeness, disrespect toward customers (particularly women and minorities), yelling, cursing, and hanging up on customers. Project completion is equally problematic, with 48 reviews reporting incomplete work, no-shows, failure to return calls, abandoned jobs, and refusal to honor callbacks. Pricing concerns appear in 12 reviews, with customers reporting inflated charges, hidden fees, and refusal to provide itemized receipts. While a small number of reviews (5 positive) praise specific technicians' technical competence, this is overwhelmed by widespread complaints of poor workmanship, inadequate diagnostics, and damage caused during repairs. The company's pattern of non-responsiveness—voicemail boxes full, no call-backs for weeks, and unresponsiveness to warranty companies—is documented across nearly every negative review. Read less