Butts Plumbing

Butts Plumbing earns strong marks for professionalism and experience across the majority of reviews, with technicians like Collin and Tom repeatedly praised for being knowledgeable, courteous, and efficient. However, two significant negative reviews meaningfully drag down the pricing and project completion dimensions: one customer reported being charged for work that was never performed (concrete ... Read more

Butts Plumbing earns strong marks for professionalism and experience across the majority of reviews, with technicians like Collin and Tom repeatedly praised for being knowledgeable, courteous, and efficient. However, two significant negative reviews meaningfully drag down the pricing and project completion dimensions: one customer reported being charged for work that was never performed (concrete work left incomplete), and another described a pricing dispute where the final charge did not reflect the reduced scope of work actually completed. Pricing confidence is tempered by a mix of reviews praising affordability and at least two reviews citing overcharging or lack of transparency. Project completion is the most concerning dimension, as the incomplete concrete work and the unresolved pricing-for-unperformed-work complaint represent genuine follow-through failures that cannot be dismissed. Overall, the company performs well on day-to-day service calls but shows a pattern of risk on larger or multi-phase jobs. Read less