A-Z Plumbing & Drain Service

A-Z Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately — many individual technicians (Tim Cool, Larry Faber, Joe Sartoris, Chase, Caleb, Jim, Pete, and others) are praised for friendliness, punctuality, and communication, but this is substantially offset by multiple credible accounts of late arrivals, unreturned calls, rude office staff, and a ... Read more

A-Z Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores moderately — many individual technicians (Tim Cool, Larry Faber, Joe Sartoris, Chase, Caleb, Jim, Pete, and others) are praised for friendliness, punctuality, and communication, but this is substantially offset by multiple credible accounts of late arrivals, unreturned calls, rude office staff, and a failure to follow up after complaints. Pricing is the most consistently damaging dimension, with a large volume of detailed, specific complaints about price gouging, hidden dispatch fees, non-itemized bills, charges for misdiagnosed work, and rates described as double or more than competitors — these are not vague grievances but include dollar figures and comparisons that lend them high credibility. Project completion is also significantly impaired: multiple reviews describe work that failed shortly after completion, a no-show on an emergency callback, a misdiagnosis that led to a $895 charge for nothing, incomplete jetting, and a gas line installed in the wrong location — though many other reviews describe jobs finished thoroughly and to satisfaction. Experience scores moderately, with genuine skill evident in many technicians but undercut by serious incidents of misdiagnosis, use of undersized equipment, and at least one case of a hole cut in a wall without disclosure and a toilet left improperly reinstalled. Read less