United Heating & Plumbing

United Heating & Plumbing demonstrates strong professionalism, pricing transparency, and technical expertise across the majority of reviews. Matt York and his team are consistently praised for punctuality, responsiveness, honest communication, and fair pricing that often undercuts competitors. However, project completion reliability is significantly undermined by multiple documented cases of incom... Read more

United Heating & Plumbing demonstrates strong professionalism, pricing transparency, and technical expertise across the majority of reviews. Matt York and his team are consistently praised for punctuality, responsiveness, honest communication, and fair pricing that often undercuts competitors. However, project completion reliability is significantly undermined by multiple documented cases of incomplete work, broken callbacks, and unresolved issues spanning months or years. Four 1-star reviews detail serious follow-through failures: a furnace warranty replacement that leaked and rusted through with no accountability; an AC installation left incomplete for 19+ months despite repeated promises; a compressor replacement with improper installation causing damage; and a plumbing job that required complete rework by another company. These are not isolated complaints but a pattern affecting approximately 6% of reviews. The WW Score reflects strong performance in three dimensions offset by material concerns in project completion reliability. Read less