Thomas & Galbraith Heating, Cooling & Plumbing

Thomas & Galbraith demonstrates strong professionalism with courteous, punctual technicians who communicate well and explain work clearly. However, the company is significantly undermined by widespread pricing concerns—customers consistently report excessive charges, aggressive upselling, and misleading quotes that are 2-5x higher than competitors. Project completion is inconsistent, with multip... Read more

Thomas & Galbraith demonstrates strong professionalism with courteous, punctual technicians who communicate well and explain work clearly. However, the company is significantly undermined by widespread pricing concerns—customers consistently report excessive charges, aggressive upselling, and misleading quotes that are 2-5x higher than competitors. Project completion is inconsistent, with multiple reports of incomplete work, no-shows, cancellations, and follow-up failures. Technical competence varies widely by technician, with some customers praising expertise while others report misdiagnosis, unnecessary part replacements, and work that damages existing systems. Read less