Spartan

Spartan Plumbing shows significant inconsistency across all dimensions. While individual technicians frequently receive praise for professionalism, knowledge, and courteous behavior (68.5/100), the company is severely hampered by chronic scheduling failures, no-shows, and poor communication. Pricing is a major pain point (45.0/100), with customers consistently reporting excessive markups, hidden f... Read more

Spartan Plumbing shows significant inconsistency across all dimensions. While individual technicians frequently receive praise for professionalism, knowledge, and courteous behavior (68.5/100), the company is severely hampered by chronic scheduling failures, no-shows, and poor communication. Pricing is a major pain point (45.0/100), with customers consistently reporting excessive markups, hidden fees, and charges that are 2-3x market rates. Project completion suffers (62.0/100) due to incomplete work, failed callbacks, and follow-up visits that are cancelled or delayed. Experience-level work is generally solid (72.5/100) when technicians actually arrive, but this is undermined by systemic operational failures. The company's administrative and management layers appear to be the primary source of customer dissatisfaction. Read less