Smith Mechanical

Smith Mechanical demonstrates critically poor performance across all measured dimensions. Professionalism is severely compromised by documented instances of rudeness, hanging up on customers, refusing callbacks, and threatening legal action against dissatisfied clients. Pricing practices are predatory, with systematic overcharging, inflated estimates, and collection of deductibles without performi... Read more

Smith Mechanical demonstrates critically poor performance across all measured dimensions. Professionalism is severely compromised by documented instances of rudeness, hanging up on customers, refusing callbacks, and threatening legal action against dissatisfied clients. Pricing practices are predatory, with systematic overcharging, inflated estimates, and collection of deductibles without performing promised work. Project completion is abysmal—technicians spend 2-5 minutes on-site, provide false diagnoses, refuse to complete warranty work, and fail to follow up on callbacks. Technical competence is questionable, with multiple instances of misdiagnosis contradicted by other plumbers, suggesting either incompetence or intentional deception. The overwhelming pattern across 25 reviews spanning 14 years indicates systemic fraud and negligence rather than isolated incidents. Read less