Russell Plumbing

Russell Plumbing exhibits a deeply polarized customer experience. While many reviews praise the owner Steve and certain plumbers (Mat, Barkley) for quality workmanship, responsiveness, and fair pricing, a substantial number of reviews document serious professionalism failures—particularly rude, dismissive, and abusive behavior from office staff (specifically named as Renee). Project completion i... Read more

Russell Plumbing exhibits a deeply polarized customer experience. While many reviews praise the owner Steve and certain plumbers (Mat, Barkley) for quality workmanship, responsiveness, and fair pricing, a substantial number of reviews document serious professionalism failures—particularly rude, dismissive, and abusive behavior from office staff (specifically named as Renee). Project completion issues include incomplete work, failure to follow up on callbacks, and work that required correction by other plumbers. Pricing complaints are frequent, with customers reporting unexpected charges, double-billing for service calls, and estimates that don't match final invoices. The company's reliability is severely compromised by inconsistent service quality and poor communication. Read less