Roy’s Rooter

Bob and Roy's Rooter receive consistently strong praise across professionalism, responsiveness, and willingness to go above and beyond, including same-day and weekend emergency service. Multiple reviewers highlight punctuality, friendly communication, and small courtesies like wearing shoe booties. However, one detailed 1-star review significantly weighs down the scores across all dimensions: a cu... Read more

Bob and Roy's Rooter receive consistently strong praise across professionalism, responsiveness, and willingness to go above and beyond, including same-day and weekend emergency service. Multiple reviewers highlight punctuality, friendly communication, and small courtesies like wearing shoe booties. However, one detailed 1-star review significantly weighs down the scores across all dimensions: a customer reported a misdiagnosed sewer gas problem, an $841.89 charge for a toilet replacement that did not resolve the issue, refusal to issue a refund, and a recommendation for an additional $600 smoke test that a competitor performed for $435 with no findings supporting Bob's diagnosis. This review raises legitimate concerns about diagnostic accuracy, pricing transparency, and follow-through on problem resolution. Because this negative review is specific, detailed, and credible, it cannot be dismissed and appropriately reduces confidence in project completion and experience scores. Read less