Robert Jones Plumbing

Robert Jones Plumbing presents a deeply divided picture across all four dimensions. Positive reviews praise punctuality, friendliness, and clean workmanship, while a substantial cluster of negative reviews describes no-shows, missed callbacks, rude office staff, and technicians who arrived late or without warning — dragging professionalism scores down significantly. On project completion, multip... Read more

Robert Jones Plumbing presents a deeply divided picture across all four dimensions. Positive reviews praise punctuality, friendliness, and clean workmanship, while a substantial cluster of negative reviews describes no-shows, missed callbacks, rude office staff, and technicians who arrived late or without warning — dragging professionalism scores down significantly. On project completion, multiple reviewers explicitly describe work that was left incomplete, done incorrectly, or caused new damage (broken pipes, flooded basements, ceiling holes), with the company refusing to take responsibility in several cases — this is the most damaging dimension. Pricing complaints include a $184 charge for flipping a breaker, a verbal quote that ballooned dramatically in the written estimate, and charges for visits where nothing was accomplished. Experience scores are mixed: some technicians are praised for skill and thoroughness, while others are described as not knowing how to do the job, misdiagnosing issues, or causing physical damage with improper technique. The overall WW Score of 58.7 reflects a contractor with genuine capability among some staff but serious and recurring systemic failures in reliability, accountability, and quality control. Read less