Richardson Plumbg

All three reviews describe serious failures across multiple dimensions. Professionalism was consistently poor: technicians failed to follow up after visits, the owner became defensive when confronted with legitimate complaints, and one incident involved a significant water spill caused by careless equipment choices that damaged a customer's home. Project completion was critically low — in two of... Read more

All three reviews describe serious failures across multiple dimensions. Professionalism was consistently poor: technicians failed to follow up after visits, the owner became defensive when confronted with legitimate complaints, and one incident involved a significant water spill caused by careless equipment choices that damaged a customer's home. Project completion was critically low — in two of three reviews the core plumbing problem was never resolved despite multiple visits and payments, and in the third the job was completed but a billing dispute arose immediately after. Pricing transparency was a notable concern, with one reviewer describing a bait-and-switch between a worst-case ballpark estimate and a flat-rate charge that bore no resemblance to the actual scope of work performed. Experience scores were slightly higher only because technicians did demonstrate some diagnostic ability and one job was technically completed, but misdiagnosis and incomplete work undermine confidence in their technical competence. The pattern across all three reviews is one of poor communication, lack of accountability, and failure to deliver on commitments. Read less