Knochelmann Service Experts

Knochelmann/Service Experts demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company is significantly hampered by aggressive pricing practices, with numerous complaints about overcharges, high markups on parts, and pressure-sales tactics. Project completion shows mixed results—while many rout... Read more

Knochelmann/Service Experts demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company is significantly hampered by aggressive pricing practices, with numerous complaints about overcharges, high markups on parts, and pressure-sales tactics. Project completion shows mixed results—while many routine maintenance jobs are completed successfully, there are recurring issues with scheduling failures, no-shows, poor follow-up on warranty claims, and incomplete repairs requiring multiple service calls. The company's transition from local ownership (Knochelmann) to corporate ownership (Service Experts) appears to have degraded service quality and customer trust. Read less