Benjamin Franklin Plumbing of Cincinnati

Benjamin Franklin Plumbing presents a deeply split profile. Recent reviews from 2025 are overwhelmingly positive, praising named technicians like Casey, Ethan, Chris, and Chad for punctuality, communication, and professionalism. However, a significant cluster of 1-star reviews spanning 2017–2024 describes serious concerns including grossly inflated pricing, failure to return calls, botched repai... Read more

Benjamin Franklin Plumbing presents a deeply split profile. Recent reviews from 2025 are overwhelmingly positive, praising named technicians like Casey, Ethan, Chris, and Chad for punctuality, communication, and professionalism. However, a significant cluster of 1-star reviews spanning 2017–2024 describes serious concerns including grossly inflated pricing, failure to return calls, botched repairs, unauthorized credit card charges, and technicians misdiagnosing problems. Pricing is the most consistently criticized dimension, with multiple reviewers citing quotes 2–5 times higher than competitors for identical work. Project completion is also undermined by documented cases of abandoned follow-up, unresolved complaints, and at least one instance of a repair that failed within days and was not properly remediated. Read less