Overview of Company Customer Sentiment Analysis in May
Advanced Plumbing Services receives overwhelmingly negative feedback across all scored dimensions. Professionalism is severely damaged by multiple documented no-call/no-show incidents, failure to return calls, and a contractor who refused to honor his obligation to fix damage he caused. Project completion is nearly non-existent in this review set — jobs were either abandoned, never started due t... Read more
Advanced Plumbing Services receives overwhelmingly negative feedback across all scored dimensions. Professionalism is severely damaged by multiple documented no-call/no-show incidents, failure to return calls, and a contractor who refused to honor his obligation to fix damage he caused. Project completion is nearly non-existent in this review set — jobs were either abandoned, never started due to no-shows, or left with new damage created. Experience scores are critically low, with one reviewer explicitly calling in a second and third plumber to correctly diagnose a broken sewer pipe that this company's technician dismissed without proper analysis. Pricing received a marginally higher score only because one reviewer found a competitor offering a better price, implying this company's pricing was not competitive, and another reviewer felt the $35 diagnostic fee was unjustified given the lack of service delivered. Read less