A-1 Smitty’s Plumbing

The contractor has a strong base of positive reviews praising technical knowledge, responsiveness, and fair pricing, with multiple reviewers highlighting honest billing practices and prompt arrival. However, the professionalism score is significantly dragged down by two serious concerns: a detailed 2020 review documenting threatening communication, price gouging behavior, and abandoned work, as we... Read more

The contractor has a strong base of positive reviews praising technical knowledge, responsiveness, and fair pricing, with multiple reviewers highlighting honest billing practices and prompt arrival. However, the professionalism score is significantly dragged down by two serious concerns: a detailed 2020 review documenting threatening communication, price gouging behavior, and abandoned work, as well as a 2013 review from a female customer who felt uncomfortable with inappropriate remarks made during an estimate visit. Project completion is the weakest dimension due to the 2020 review describing a job that took three months beyond the agreed timeline and was ultimately left unfinished, which is a severe outcome that heavily penalizes this category. Pricing scores moderately well overall, as most reviewers praised fair and transparent rates, but the disputed $124 charge and daily late fee threats in the 2020 review introduce meaningful concern. Experience scores highest, with consistent praise for technical skill and problem-solving across multiple jobs and years. Read less