Overview of Company Customer Sentiment Analysis in May
Every single review across this dataset describes a contractor who failed to complete work, abandoned jobs, ignored calls, and in multiple cases caused new damage that did not exist before his arrival. Professionalism is catastrophically low — Aaron is documented cussing out a customer, hanging up on clients, ignoring voicemails and texts for months, and failing to appear for scheduled return vi... Read more
Every single review across this dataset describes a contractor who failed to complete work, abandoned jobs, ignored calls, and in multiple cases caused new damage that did not exist before his arrival. Professionalism is catastrophically low — Aaron is documented cussing out a customer, hanging up on clients, ignoring voicemails and texts for months, and failing to appear for scheduled return visits across all five reviews. Project completion is near zero, with multiple reviewers explicitly stating work was left unfinished, incorrectly installed, or actively made worse, and one reviewer successfully taking Aaron to small claims court. On experience, multiple reviews describe technically flawed workmanship — a leaking pipe fitting forced on incorrectly, a farmhouse sink installed wrong enough that a countertop installer refused to proceed, and a drain job that created a new leak — confirming a pattern of inadequate skill. Pricing received a marginally higher score only because one reviewer noted the job took many hours, but this is heavily offset by a documented instance of charging illegal sales tax and a quote that more than doubled at billing. Read less