Overview of Company Customer Sentiment Analysis in May
This contractor's review profile is dominated by serious pricing complaints across nearly every review, including allegations of price inflation, refusal to itemize bills, and estimates that dropped by 50% when challenged — all strong indicators of predatory pricing practices. Professionalism scores poorly due to a technician described as 'cocky,' a company that refused to honor callbacks withou... Read more
This contractor's review profile is dominated by serious pricing complaints across nearly every review, including allegations of price inflation, refusal to itemize bills, and estimates that dropped by 50% when challenged — all strong indicators of predatory pricing practices. Professionalism scores poorly due to a technician described as 'cocky,' a company that refused to honor callbacks without additional charges, and staff who dismissed a landlord's billing dispute entirely. Project completion is also concerning, with one reviewer discovering over a year later that work was done incorrectly, sewage was leaking under the house, and the company refused to return without charging again. The only partial positives are that some jobs were technically completed and one reviewer noted prices seemed average, but these are far outweighed by the volume and severity of negative feedback. Read less