Crown Group Ohio

Crown Heating and Cooling receives overwhelmingly negative feedback across nearly all dimensions. Professionalism is a major concern, with multiple reviewers citing staff hanging up on customers, broken promises, missed appointments, dismissive owner behavior, and poor communication — offset only slightly by a handful of positive notes about punctuality and courteous technicians. Pricing is the ... Read more

Crown Heating and Cooling receives overwhelmingly negative feedback across nearly all dimensions. Professionalism is a major concern, with multiple reviewers citing staff hanging up on customers, broken promises, missed appointments, dismissive owner behavior, and poor communication — offset only slightly by a handful of positive notes about punctuality and courteous technicians. Pricing is the single most criticized dimension, with multiple detailed accounts of price gouging, lack of cost transparency, refusal to itemize bills, and charges significantly above competitor quotes. Project completion is severely damaged by one extensively documented case of a botched installation requiring 11+ return visits, unresolved warranty disputes, and a no-show appointment, alongside other accounts of incomplete or abandoned service obligations. Experience scores marginally better, as some individual technicians were noted as knowledgeable and skilled, but this is undermined by installation errors, improper system configuration, and repeated failures on completed work. Read less