Big Tom’s Plumbing & Drain

Big Tom's Plumbing has a long track record with many loyal repeat customers who praise punctuality, politeness, and responsiveness — including emergency after-hours service. However, several notable negative reviews drag scores down meaningfully: one technician no-showed and then cursed at the customer, a phone representative was dismissive and unhelpful, one job resulted in dogs ingesting rat p... Read more

Big Tom's Plumbing has a long track record with many loyal repeat customers who praise punctuality, politeness, and responsiveness — including emergency after-hours service. However, several notable negative reviews drag scores down meaningfully: one technician no-showed and then cursed at the customer, a phone representative was dismissive and unhelpful, one job resulted in dogs ingesting rat poison due to failure to clean up, and one review describes a messy drain job with poor cleanup and no communication. Pricing is generally viewed as fair with senior discounts mentioned, but one review flagged an unnecessary $2,000+ upsell and another described a misdiagnosis that would have cost far more than the actual fix. Project completion is solid in most cases but undermined by the no-show incident, the misdiagnosis, and the cleanup failures. The overall picture is a competent but inconsistent contractor with genuine strengths and real documented failures. Read less