Great Plains Heating-A/C & Plumbing

This single review describes a furnace repair that was completed functionally but marred by severe billing and communication failures. The technician (Tom) demonstrated technical competence in diagnosing and fixing the HVAC issue quickly, but professionalism was severely compromised by misleading pricing communication, multiple undisclosed charges, unresponsiveness to customer concerns, and what t... Read more

This single review describes a furnace repair that was completed functionally but marred by severe billing and communication failures. The technician (Tom) demonstrated technical competence in diagnosing and fixing the HVAC issue quickly, but professionalism was severely compromised by misleading pricing communication, multiple undisclosed charges, unresponsiveness to customer concerns, and what the reviewer perceived as intentional manipulation. The pricing dimension is particularly problematic: the customer was quoted one rate, invoiced a different amount, and charged yet again after tax was applied without clear explanation. The reviewer explicitly states feeling 'intentionally manipulated, lied and fooled' despite acknowledging the technical work was sound. With only one review and a 1-star rating from 2019, no reliable WW Score can be calculated. Read less