Robert Gibb & Sons

Robert Gibb and Sons presents a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: a number of reviewers praise punctuality, courtesy, and responsiveness, while a significant cluster of reviews — spanning multiple years — describe rude technicians, managers who refuse to return calls, and dismissive attitudes towar... Read more

Robert Gibb and Sons presents a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: a number of reviewers praise punctuality, courtesy, and responsiveness, while a significant cluster of reviews — spanning multiple years — describe rude technicians, managers who refuse to return calls, and dismissive attitudes toward legitimate complaints. Pricing is a serious concern, with multiple reviewers explicitly describing bait-and-switch billing, charges that exceeded quoted amounts, and bills sent to collections for disputed work — dragging the price score down substantially despite a few reviews noting competitive or reasonable pricing. Project completion is the weakest area in terms of severity: several reviews describe work left unfinished, faulty installations never corrected, warranty obligations ignored, and promised callbacks that never materialized — including one multi-year saga of an incomplete AC installation. Experience scores modestly above the other dimensions, as some reviewers praised specific technicians by name for their skill and problem-solving, but this is offset by documented cases of technicians admitting they did not know how to complete an installation. The overall WW Score of approximately 52 reflects a contractor with genuine capability in some staff members but systemic failures in accountability, billing transparency, and job follow-through. Read less