Legacy Plumbing & Heating

Legacy Plumbing demonstrates strong professionalism with responsive communication and courteous staff across multiple reviews. However, significant pricing concerns emerge from detailed complaints about aggressive upselling (quoting $412 labor for a $40 part, $3000-$5000 replacements when warranty repairs were available) and lack of transparency on labor rates. Project completion shows mixed resul... Read more

Legacy Plumbing demonstrates strong professionalism with responsive communication and courteous staff across multiple reviews. However, significant pricing concerns emerge from detailed complaints about aggressive upselling (quoting $412 labor for a $40 part, $3000-$5000 replacements when warranty repairs were available) and lack of transparency on labor rates. Project completion shows mixed results: positive follow-ups and callbacks in some cases, but a critical failure to stand behind work on a sink repair with a trainee installer. Experience levels vary considerably, with some technicians demonstrating strong knowledge while others (notably Sidney) admitted limited expertise and made poor diagnostic recommendations. The company's unwillingness to verify work quality or honor warranty-related service calls is a major red flag. Read less