Rivers Edge Plumbing & Heating

Rivers Edge has a mixed track record across the reviews analyzed. Professionalism scores were buoyed by multiple mentions of courteous, responsive, and after-hours availability, but significantly dragged down by one detailed negative review describing ignored customer requests, poor communication, and an owner who never followed up after promising to do so. Pricing is a notable weak point, with tw... Read more

Rivers Edge has a mixed track record across the reviews analyzed. Professionalism scores were buoyed by multiple mentions of courteous, responsive, and after-hours availability, but significantly dragged down by one detailed negative review describing ignored customer requests, poor communication, and an owner who never followed up after promising to do so. Pricing is a notable weak point, with two reviews explicitly calling out overcharging — one citing $227 for an $80 part and minimal labor — while only one review described pricing as acceptable. Project completion is the most concerning dimension: one review describes a repair that failed to fix the underlying problem and resulted in the contractor going completely silent, which is a serious flag. Workmanship quality is inconsistent — some reviewers praised fast and effective repairs, while the boiler job required two technicians and still did not resolve the issue. Read less