Northern Plains Plumbing Heating & Air

Northern Plains Plumbing and Heating has a mixed but analyzable track record across all four dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: an owner/billing manager described as abrasive and dismissive toward a customer, a technician driving equipment across a customer's yard and breaking concrete without apparent concern, and management refusing ... Read more

Northern Plains Plumbing and Heating has a mixed but analyzable track record across all four dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: an owner/billing manager described as abrasive and dismissive toward a customer, a technician driving equipment across a customer's yard and breaking concrete without apparent concern, and management refusing to correct a disputed labor bill. These negative incidents are partially offset by several older reviews praising friendly, responsive, and professional staff. Pricing is the weakest dimension, with multiple explicit complaints about overbilling, labor time rounding, unexpected cost increases, credit card surcharges, and charges for unresolved problems — though a handful of reviews do describe pricing as reasonable or middle-of-the-road. Project completion is moderate: most jobs appear to have been finished, but there are notable failures including a well service call that resolved nothing, an AC issue never diagnosed after three hours of labor, and a disputed billing situation suggesting incomplete or unsatisfactory resolution. Experience scores reflect a similar split — some reviews praise knowledgeable technicians and good suggestions, while one review documents a technician damaging a water heater anode through a basic technical error, and another describes paying for hours of fruitless diagnostic work. Read less