H A Thompson & Sons

H.A. Thompson & Sons shows significant internal inconsistency across customer experiences. While technical competence and workmanship quality receive consistent praise (78/100), the company is severely hampered by aggressive billing practices, hidden fees, and poor customer service responsiveness. Pricing complaints dominate negative reviews, with customers reporting undisclosed mileage charges, i... Read more

H.A. Thompson & Sons shows significant internal inconsistency across customer experiences. While technical competence and workmanship quality receive consistent praise (78/100), the company is severely hampered by aggressive billing practices, hidden fees, and poor customer service responsiveness. Pricing complaints dominate negative reviews, with customers reporting undisclosed mileage charges, inflated parts markups (200%+), and billing for time not worked. Professionalism scores are dragged down by documented instances of rude staff, poor communication, and failure to honor commitments. Project completion is mixed—some jobs are handled excellently with quick turnaround, while others involve abandoned work and unresolved callbacks. The company appears to deliver quality technical work but undermines this with questionable business practices. Read less