O’Brien Service Company

O'Brien Service Company earns strong marks for professionalism and technical experience across a large volume of reviews, with many customers praising courteous, knowledgeable technicians by name and highlighting responsive communication. However, the score is meaningfully pulled down by a recurring pattern of serious complaints: two separate reviews allege the company took financial advantage of ... Read more

O'Brien Service Company earns strong marks for professionalism and technical experience across a large volume of reviews, with many customers praising courteous, knowledgeable technicians by name and highlighting responsive communication. However, the score is meaningfully pulled down by a recurring pattern of serious complaints: two separate reviews allege the company took financial advantage of elderly or disabled customers on fixed incomes, one review documents multiple post-installation failures including air leaks left unresolved and missing warranty documentation, and another describes a failed repair followed by a defensive owner interaction. Pricing confidence is dampened by credible allegations of overcharging and a pushy upsell culture noted in multiple reviews, even though many customers found value in the service plans. Project completion scores reflect a mixed record — most jobs were finished well, but there are documented instances of incomplete work, unresolved callbacks, and a repair that failed the very next day. The score reflects a company with genuine strengths but non-trivial and serious failure modes that prospective customers should weigh carefully. Read less