Mr. Rooter Plumbing of Wilmington and Brunswick County

Mr. Rooter receives strong marks for professionalism, with many reviewers praising individual technicians by name for being courteous, prompt, and communicative. Project completion is generally solid, with multiple reviews confirming jobs were finished correctly and on time, including a complex multi-day sewer replacement. However, pricing is a serious and recurring concern — multiple reviewers ... Read more

Mr. Rooter receives strong marks for professionalism, with many reviewers praising individual technicians by name for being courteous, prompt, and communicative. Project completion is generally solid, with multiple reviews confirming jobs were finished correctly and on time, including a complex multi-day sewer replacement. However, pricing is a serious and recurring concern — multiple reviewers explicitly describe extreme overcharging, pressure tactics, refusal to provide written quotes, and estimates that were 10x to 30x what competitors charged, which heavily suppresses the pricing score. Experience scores moderately well based on reviewers citing knowledgeable technicians, but is partially offset by one account of a technician who was disengaged and uninterested in diagnosing the problem. The 15 blank reviews with only star ratings were excluded from dimension scoring as they provide no usable evidence. Read less