Michael & Son Services Wilmington

Professionalism scores moderately well overall, with a large volume of reviews praising individual technicians for punctuality, courtesy, shoe covers, communication, and friendly demeanor. However, this is significantly tempered by a meaningful cluster of serious complaints about no-shows, failure to call back, dismissive attitudes, and at least one technician who complained to a customer about hi... Read more

Professionalism scores moderately well overall, with a large volume of reviews praising individual technicians for punctuality, courtesy, shoe covers, communication, and friendly demeanor. However, this is significantly tempered by a meaningful cluster of serious complaints about no-shows, failure to call back, dismissive attitudes, and at least one technician who complained to a customer about his own workload. Pricing is the weakest dimension, with multiple explicit complaints about overpriced quotes, high hourly rates, surprise fees, and a dispatch/trip charge model that customers found predatory — one reviewer paid $350 for a $60 part and 20 minutes of work, and another was quoted $1,027 for simple fixture hanging. Project completion is mixed: many reviews confirm jobs were finished well and on time, but there are notable failures including abandoned work, repeated failed inspections, unresolved repairs requiring callbacks, and at least one case where four visits failed to clear a drain. Experience is generally positive with many reviewers praising technician knowledge and problem-solving, but undercut by several cases of misdiagnosis, a technician who did not know an error code, and an installation that failed to meet code and caused a gas smell. Read less