Benjamin Franklin Plumbing of Wilmington NC

Benjamin Franklin Plumbing in Wilmington shows a strong pattern of positive recent experiences, with the majority of 2025 reviews praising named technicians for punctuality, professionalism, and effective problem resolution. However, a meaningful cluster of negative reviews — spanning 2013 through 2024 — reveals serious and recurring concerns around pricing transparency, upselling, hidden char... Read more

Benjamin Franklin Plumbing in Wilmington shows a strong pattern of positive recent experiences, with the majority of 2025 reviews praising named technicians for punctuality, professionalism, and effective problem resolution. However, a meaningful cluster of negative reviews — spanning 2013 through 2024 — reveals serious and recurring concerns around pricing transparency, upselling, hidden charges, and a $59–$63 diagnostic fee that is not credited toward work performed. Several negative reviews describe outright misdiagnosis or unnecessary work recommendations, including one detailed account of a $14,000 quote for a problem that cost $150 to fix elsewhere. Project completion scores are tempered by documented instances of failed callbacks, incomplete repairs requiring return visits, and at least one case where a manager promised a return visit that never occurred. The experience dimension reflects a split picture: many technicians are praised as knowledgeable and skilled, while a notable minority of reviews describe technicians as unknowledgeable, rude, or incompetent. Read less