B & J Plumbing, Heating & Air Conditioning

B&J receives consistently strong marks for professionalism, with dozens of reviews praising friendly, courteous, and communicative technicians by name — this is clearly a genuine strength of the company. However, pricing is a serious and recurring concern: multiple reviewers across different years explicitly describe being significantly overquoted compared to competitors, and one review details ... Read more

B&J receives consistently strong marks for professionalism, with dozens of reviews praising friendly, courteous, and communicative technicians by name — this is clearly a genuine strength of the company. However, pricing is a serious and recurring concern: multiple reviewers across different years explicitly describe being significantly overquoted compared to competitors, and one review details a suspected upsell of an unnecessary A/C unit to an elderly customer. Project completion is mixed — most routine jobs appear to be finished satisfactorily, but one detailed negative review documents an incomplete diagnosis, wasted refrigerant, and a failure to reconnect a circuit breaker requiring a callback, which materially drags down this dimension. Experience scores moderately well overall given the volume of positive mentions of knowledgeable technicians, but is tempered by documented technical failures in older reviews. The pricing dimension is the single largest drag on the WW Score and represents the most consistent pattern of concern across the review history. Read less