Thermo Direct

Thermo Direct demonstrates strong professionalism and technical expertise across most reviews, with technicians consistently praised for courtesy, knowledge, and attentiveness. However, the company is significantly undermined by serious project completion and pricing issues. Multiple recent reviews (2023-2025) document incomplete work, missed appointments, scheduling failures, and warranty dispute... Read more

Thermo Direct demonstrates strong professionalism and technical expertise across most reviews, with technicians consistently praised for courtesy, knowledge, and attentiveness. However, the company is significantly undermined by serious project completion and pricing issues. Multiple recent reviews (2023-2025) document incomplete work, missed appointments, scheduling failures, and warranty disputes. Pricing complaints span from overcharging elderly customers to excessive markups and undisclosed fees. While individual technicians (Kenneth, Felipe, Stephen, Derek) receive high marks, systemic operational failures—particularly in scheduling reliability and follow-through—substantially lower the overall score. Read less