Sparrow & Sons Plumbing

Sparrow and Sons demonstrates inconsistent performance across all dimensions. While recent reviews (2019–2023) are predominantly positive, highlighting prompt service, technical competence, and customer care, older reviews (2013–2017) reveal serious systemic issues including poor follow-up, inflated billing, lack of written estimates, and unresponsive customer service. Professionalism scores a... Read more

Sparrow and Sons demonstrates inconsistent performance across all dimensions. While recent reviews (2019–2023) are predominantly positive, highlighting prompt service, technical competence, and customer care, older reviews (2013–2017) reveal serious systemic issues including poor follow-up, inflated billing, lack of written estimates, and unresponsive customer service. Professionalism scores are dragged down by multiple reports of rude behavior, blocked access, and communication failures. Pricing is a significant weakness, with multiple complaints of excessive charges, surprise billing, and lack of transparency. Project completion shows mixed results—some jobs are handled excellently and promptly, while others involve incomplete work, delayed callbacks, and unresolved issues. Experience and workmanship are generally solid when the company is engaged, but quality control and accountability have been questioned. Read less