Raleigh Heating & Air

Raleigh Heating and Air shows a deeply mixed track record across all four dimensions. Professionalism scores moderately — many individual technicians (Drew, Mark, Kevin, Josef, Walter, Buddy, Joel, Ken, Dave, Torrie, Trevor) are praised for punctuality, courtesy, and communication, but this is significantly offset by repeated failures in responsiveness: no-shows, missed callbacks, ignored voicem... Read more

Raleigh Heating and Air shows a deeply mixed track record across all four dimensions. Professionalism scores moderately — many individual technicians (Drew, Mark, Kevin, Josef, Walter, Buddy, Joel, Ken, Dave, Torrie, Trevor) are praised for punctuality, courtesy, and communication, but this is significantly offset by repeated failures in responsiveness: no-shows, missed callbacks, ignored voicemails, and a parts/dispatch failure that left a customer in 82-degree heat for three days. Pricing is the weakest dimension, with numerous explicit complaints about hidden diagnostic fees, misleading 'free estimate' claims, extreme parts markups (1000% on one part), excessive labor rates, and nickel-and-diming — these are not isolated incidents but a recurring pattern across many years and reviewers. Project completion is middling: several installations failed initial inspection, one involved a bait-and-switch mid-job, one thermostat was incorrectly installed requiring three service visits to diagnose, and a maintenance plan customer had coils left uncleaned — though the company did rectify some issues when pressed. Experience scores similarly mixed: skilled technicians are praised in many reviews, but there are credible accounts of misdiagnosis (missed a faulty fuse, incorrect leak diagnosis, failure to find an obvious thermostat wiring error), improper installation, and failure to register warranty extensions that cost a customer over $3,400. Read less