Quality Service Today Plumbing & Septic

Professionalism scores reasonably well across a large number of reviews, with many customers praising individual technicians for being polite, punctual, and communicative — however, multiple serious complaints about dispatcher failures, a technician smelling of cigarettes, and a manager with a dismissive attitude prevent a higher score. Pricing is the weakest dimension by far, with multiple cred... Read more

Professionalism scores reasonably well across a large number of reviews, with many customers praising individual technicians for being polite, punctual, and communicative — however, multiple serious complaints about dispatcher failures, a technician smelling of cigarettes, and a manager with a dismissive attitude prevent a higher score. Pricing is the weakest dimension by far, with multiple credible, detailed reviews describing quotes that were dramatically higher than competitors or market rates, aggressive upselling, and in two cases charges for work that was never completed — this is a significant and recurring pattern. Project completion is mixed: many jobs were finished satisfactorily, but there are documented cases of work left incomplete, original problems never resolved, a technician who promised to return and never did, and a company that failed to show up on a scheduled day entirely. Experience scores moderately, with many reviewers praising individual technicians as knowledgeable and skilled, but offset by cases where diagnoses were later found to be incorrect by second-opinion providers, and one instance where a repair was made worse. Read less