Progressive Service Company

Progressive Service Company has a deeply mixed record across a large review set spanning over a decade. Professionalism scores moderately well — many reviewers praise individual technicians as polite, punctual, and courteous — but this is significantly offset by multiple serious complaints about rude managers, a technician who refused to leave until paid, intimidating behavior, and a no-show a... Read more

Progressive Service Company has a deeply mixed record across a large review set spanning over a decade. Professionalism scores moderately well — many reviewers praise individual technicians as polite, punctual, and courteous — but this is significantly offset by multiple serious complaints about rude managers, a technician who refused to leave until paid, intimidating behavior, and a no-show appointment with no call. Pricing is the weakest dimension by far, with a substantial number of reviewers explicitly calling out extreme overcharging, markups of 4000% on parts, inflated labor quotes, and deceptive billing practices; only a minority of reviewers described pricing as fair or reasonable. Project completion is middling — many jobs were completed successfully, but there are notable failures including recurring breakdowns after repair, abandoned work, a sewer line left uncapped leaking raw sewage, and a water heater job that required multiple return visits. Experience is similarly split: many technicians are praised as knowledgeable and skilled, but multiple reviews document misdiagnoses (e.g., falsely claiming a heat exchanger was broken, recommending a full AC replacement for a $5 capacitor fix, and incorrect wiring left as a fire hazard), which meaningfully drag the score down. Read less