Poole’s Plumbing

Poole's Plumbing receives strong praise across recent reviews (2023–2025) for professionalism, courteous technicians, and responsive scheduling, with many customers citing specific employees by name and describing thorough, careful work. However, a meaningful cluster of negative reviews — spanning multiple years — consistently flags pricing concerns including hidden fees, billing structure c... Read more

Poole's Plumbing receives strong praise across recent reviews (2023–2025) for professionalism, courteous technicians, and responsive scheduling, with many customers citing specific employees by name and describing thorough, careful work. However, a meaningful cluster of negative reviews — spanning multiple years — consistently flags pricing concerns including hidden fees, billing structure changes without notice, inflated quotes, and charges perceived as exploitative during emergencies. Project completion is generally solid, with most jobs finished correctly on the first visit, but several reviews describe faulty work, warranty disputes, and at least one serious legal conflict over contract terms. Experience scores are buoyed by many technically competent service calls, but offset by a handful of reviews citing misdiagnosis, incompetent diagnostics, and poor problem-solving. The overall picture is a company with genuinely skilled and professional field staff whose reputation is meaningfully dragged down by recurring pricing transparency issues and inconsistent office/management conduct. Read less