New Light Electrical & Plumbing

New Light Services has a large base of satisfied customers who frequently praise technician friendliness, punctuality, and responsiveness, with many reviewers citing same-day or rapid service as a standout quality. However, a meaningful cluster of negative reviews raises serious concerns across all four dimensions: multiple reviewers report misdiagnosis, incomplete work, abandoned jobs, and failur... Read more

New Light Services has a large base of satisfied customers who frequently praise technician friendliness, punctuality, and responsiveness, with many reviewers citing same-day or rapid service as a standout quality. However, a meaningful cluster of negative reviews raises serious concerns across all four dimensions: multiple reviewers report misdiagnosis, incomplete work, abandoned jobs, and failure to return calls — including one detailed account of a job that stretched from 2 days to 7 days and another where the owner never followed up after a failed repair. Pricing is a notable weak point, with several reviewers explicitly calling the company overpriced or citing hidden fees and double-billing, partially offset by others who found pricing fair and transparent. Workmanship quality is inconsistent — some technicians are praised as highly skilled and thorough, while others are described as careless or incompetent. The overall picture is a company with genuine strengths in customer service culture but significant reliability and quality control gaps that prevent a higher score. Read less