My Favorite Plumber

This contractor has a deeply polarized review history spanning over a decade, with a significant volume of severe negative reviews that drag all four dimensions down substantially. Professionalism is the most heavily impacted dimension, with numerous reviews describing a receptionist or office staff who repeatedly lied, failed to call back, canceled appointments without notice, and was rude or dis... Read more

This contractor has a deeply polarized review history spanning over a decade, with a significant volume of severe negative reviews that drag all four dimensions down substantially. Professionalism is the most heavily impacted dimension, with numerous reviews describing a receptionist or office staff who repeatedly lied, failed to call back, canceled appointments without notice, and was rude or dismissive — this pattern appears across multiple independent reviewers spanning 2013 through 2025. Project completion is similarly damaged by multiple accounts of abandoned jobs, no-shows, months-long delays, and work left unfinished, including one reviewer who waited seven months without resolution. Pricing drew consistent criticism for undisclosed service charges, inflated labor costs, and billing disputes that escalated to small claims court. On the positive side, individual technicians — particularly Jose — received genuine praise for skill, diagnostic ability, and quality workmanship, which is reflected in a modestly higher experience score, though even this is tempered by reviews citing incorrect materials, improper installations, and a failure to check water pressure leading to repeated hot water heater failures. Read less