Mr. Rooter Plumbing of Raleigh

Mr. Rooter shows a genuinely split performance profile across its review history. Professionalism scores are dragged down by multiple credible complaints about poor dispatch communication, missed appointments, rude office staff, and technicians attempting to leave before verifying completed work. Pricing is the weakest dimension by far, with numerous detailed, specific complaints about charges tha... Read more

Mr. Rooter shows a genuinely split performance profile across its review history. Professionalism scores are dragged down by multiple credible complaints about poor dispatch communication, missed appointments, rude office staff, and technicians attempting to leave before verifying completed work. Pricing is the weakest dimension by far, with numerous detailed, specific complaints about charges that reviewers describe as grossly disproportionate to the work performed — including $450 for 15 minutes of work, $700 for an hour of pipe repair, $2,500 for a sewer drain, and $350 for a 10-minute cartridge swap — offset only partially by a smaller number of reviewers who praised fair or transparent pricing. Project completion is mixed: many jobs were finished same-day and efficiently, but several reviews describe abandoned follow-through, warranty refusals, technicians leaving before testing work, and a multi-day clogged drain saga that ended with the customer seeking a competitor. Experience scores are similarly divided, with skilled technicians like Jacko, Brian, and Matt praised by name, while other technicians are described as incompetent, careless, or attempting substandard repairs. Read less