Modern Plumbing and Backflow

Modern Plumbing and Backflow presents a deeply polarized review profile. Positive reviews — concentrated heavily in 2024–2025 — describe friendly, punctual, and professional technicians who complete jobs efficiently and communicate well. However, a substantial body of negative reviews spanning 2017–2023 documents a consistent and serious pattern: an extremely rude and aggressive office man... Read more

Modern Plumbing and Backflow presents a deeply polarized review profile. Positive reviews — concentrated heavily in 2024–2025 — describe friendly, punctual, and professional technicians who complete jobs efficiently and communicate well. However, a substantial body of negative reviews spanning 2017–2023 documents a consistent and serious pattern: an extremely rude and aggressive office manager/owner (referred to as Jamie or JJ), threats of legal action against customers who leave negative reviews, misquoting and upselling beyond what was necessary, incomplete or incorrect work, and outright abandonment of jobs mid-service. Pricing is a particular concern, with multiple reviewers alleging inflated quotes, bait-and-switch pricing, and attempts to extract cash payments outside of home warranty coverage. Project completion suffers significantly due to documented cases of incorrect repairs, no-shows, and refusal to return to fix their own errors. The technician-level experience scores moderately well in recent reviews but is undermined by older cases of clear technical incompetence such as installing PVC in place of CPVC on a hot water heater. Read less