Coats Plumbing Solutions

Coats Plumbing demonstrates strong technical expertise and competitive pricing, with many customers praising quick response times and quality workmanship. However, professionalism scores are significantly dragged down by multiple documented instances of poor customer service, including hostile attitudes toward customers, dismissive communication from office staff (Michelle), and refusal to take re... Read more

Coats Plumbing demonstrates strong technical expertise and competitive pricing, with many customers praising quick response times and quality workmanship. However, professionalism scores are significantly dragged down by multiple documented instances of poor customer service, including hostile attitudes toward customers, dismissive communication from office staff (Michelle), and refusal to take responsibility for incomplete repairs. Project completion is inconsistent—while many jobs are completed successfully on time, at least two customers experienced unresolved issues requiring multiple visits and unmet expectations. The company shows polarized performance: excellent work quality and fair pricing when things go well, but serious interpersonal and accountability issues when problems arise. Read less