Bud Matthews Services

Bud Matthews Services presents a deeply mixed picture across its review history. Professionalism scores moderately well due to consistent praise for individual technicians being friendly, punctual, and communicative, but is dragged down significantly by multiple serious complaints about staff being rude, failing to follow through on callbacks, and in one case a manager making dismissive and unprof... Read more

Bud Matthews Services presents a deeply mixed picture across its review history. Professionalism scores moderately well due to consistent praise for individual technicians being friendly, punctual, and communicative, but is dragged down significantly by multiple serious complaints about staff being rude, failing to follow through on callbacks, and in one case a manager making dismissive and unprofessional remarks to a customer. Pricing is the weakest dimension, with numerous explicit complaints about high hourly rates, unexpected charges, work performed without prior authorization, and billing for jobs that did not resolve the problem — outweighing the handful of reviews that found pricing reasonable. Project completion is also compromised by several detailed accounts of repeat visits failing to fix the same problem, abandoned work, technicians who never returned, and at least one case of dangerous gas line installation. Experience scores moderately, with many reviewers praising individual technicians as knowledgeable and skilled, but offset by credible accounts of misdiagnosis, guesswork repairs at customer expense, and at least one case of a technician making a problem worse. Read less