Brown Brothers Plumbing & Heating Co Inc

Brown Brothers earns strong marks for professionalism in the majority of recent reviews, with customers frequently praising courteous, friendly, and punctual technicians by name. However, a meaningful minority of reviews — spanning multiple years — cite lateness, poor internal communication, and rude office staff, which tempers the professionalism score. Pricing is the weakest dimension: multi... Read more

Brown Brothers earns strong marks for professionalism in the majority of recent reviews, with customers frequently praising courteous, friendly, and punctual technicians by name. However, a meaningful minority of reviews — spanning multiple years — cite lateness, poor internal communication, and rude office staff, which tempers the professionalism score. Pricing is the weakest dimension: multiple independent reviewers across different years explicitly describe the company as expensive or overpriced, and one detailed 2024 review flagged a $481 AC service charge as unreasonable compared to competitors, though some reviews do praise fair or reasonable pricing. Project completion is generally positive but carries notable negatives, including one review explicitly stating the job was not finished, a 7-day heat/hot water outage during a complex job, a toilet installation that leaked and required a callback, and a sump pump job left incomplete. Experience and workmanship are broadly praised, with technicians frequently described as knowledgeable, skilled, and effective at diagnosing and resolving problems, though a few incidents of poor technical judgment or missed issues (e.g., undetected non-functioning UV light) prevent a higher score. Read less