Find Nearby Plumbers In Jacksonville, North Carolina

Legacy Plumbing demonstrates strong performance across all measured dimensions, with particular strength in professionalism (91.0) and project completion (89.0). The company excels at punctuality, communication, responsiveness, and technical skill, with 38 reviews explicitly praising professional conduct and 32 reviews confirming timely job completion. However, pricing emerges as a relative weakness (72.0) with 9 mentions, where some customers describe the company as expensive or object to service call fees, though most acknowledge fair value for quality work. The WW Score of 87.2 reflects a reliable, professional contractor with strong execution, tempered by pricing concerns that prevent a higher overall rating.

• POTENTIAL FAKE REVIEW PATTERN: 15 reviews contain no text content (blank or 'unknown'), all rated 5.0. This is suspicious and suggests possible review manipulation or data entry errors.
• REVIEW RECENCY SKEW: Approximately 70% of substantive reviews are from 2024-2025 (past 12 months), with older reviews (2015-2023) showing similar high ratings. This concentration may inflate current perception.
• PRICING CRITICISM OUTLIERS: 4 reviews (2019-2021) express strong dissatisfaction with pricing and service call fees, describing the company as a 'ripoff.' These are older but represent genuine negative experiences that contrast sharply with recent 5-star reviews.
• GENERIC PRAISE RISK: Several reviews use nearly identical phrasing ('5 stars,' 'highly recommend,' 'professional and friendly') with minimal specific detail, though most substantive reviews do provide concrete examples of work performed.
• SINGLE NEGATIVE RECENT REVIEW: One 1-star review from 2022 cites failure to return phone calls, suggesting occasional service lapses despite otherwise strong responsiveness metrics.

This WW Score of 87.2 is reliable with HIGH overall confidence due to substantial mention counts across three dimensions (38, 32, and 18 mentions), recent review concentration, and consistent positive patterns in professionalism and completion. However, the score should be interpreted with caution regarding pricing fairness due to limited mentions (9) and genuine historical complaints about cost structure, and the blank review anomaly warrants investigation into data quality.

Wild Water Plumbing demonstrates strong professionalism across 12 reviews, with consistent praise for punctuality, communication, attitude, and responsiveness. Technical expertise is well-documented across 8 reviews, with multiple mentions of knowledgeable staff and quality workmanship. Project completion is generally solid (7 mentions), though one significant negative review from 2020 describes incomplete work and wall damage that required remediation. Pricing receives mixed feedback (6 mentions): most reviews cite fair and transparent pricing, but one 2024 review explicitly states overhead costs were prohibitive for a budget-conscious customer, and a 2020 review questions whether a $350 valve replacement was justified given the poor outcome.

• One critical negative review (2020-01-19, 2-star) describes incomplete work, structural damage (broken wall), and dismissive customer service response. This directly contradicts the overwhelmingly positive narrative and suggests inconsistent quality or service recovery issues.
• Significant recency skew: 10 of 14 reviews are from 2024 (past 12 months), while 2 older reviews (2020, 2019) contain the only substantive criticisms. This may indicate improved performance over time or selection bias in recent reviews.
• One review (2024-05-30) is extremely brief ('Fantastic guys to work with') with no specific details—minimal evidentiary value.
• Pricing dimension has limited mention count (6) relative to other dimensions, reducing confidence in that score.
• No evidence of fake review patterns detected; reviews contain specific names, detailed scenarios, and varied language. The 5-star concentration is explained by the company's strong recent performance.

This score is moderately reliable for recent performance (2024) but should be interpreted with caution due to one documented service failure in 2020 that suggests quality inconsistency; the overwhelmingly positive recent reviews may not fully represent the full range of customer experiences, and pricing feedback is limited in volume.

Drain Pros demonstrates strong overall performance across all dimensions, with professionalism as the standout strength (87.5). The company excels at punctuality, communication, and courteous service, with hundreds of reviews explicitly praising these traits. Project completion is solid (84.0), with most jobs finished on time and to customer satisfaction, though a small number of warranty and follow-up issues were noted. Experience/skill level scores well (81.5), with customers consistently reporting knowledgeable technicians who diagnose problems accurately. Pricing is the weakest dimension (79.0) but still respectable—while most customers find rates fair and competitive, some perceive costs as high relative to alternatives, and a few felt overcharged or pressured into unnecessary services.

• FAKE REVIEW PATTERN DETECTED: Multiple reviews from 2025-05-12 with identical timestamps (12:26:54) and suspiciously generic praise ('Very good job', 'Quick service', 'Fast service') suggest potential review manipulation or bulk submission.
• INCONSISTENT COMPANY IDENTITY: Reviews reference multiple business names (Drain Doctors, Drain Pros, Power Saver Heroes) and numerous technician names (Jesse, Pablo, Benjamin, Brad, Cliff, Casey, Travis, etc.), suggesting either multiple locations/franchises or data aggregation from different sources. This creates ambiguity about whether all reviews apply to the same entity.
• NEGATIVE OUTLIERS WITH CREDIBILITY: Four 1-star reviews (2024-06-09, 2023-03-21, 2020-07-07, 2021-08-27) describe specific failures: technician arrived late/exhausted and broke equipment; overpriced hydro jetting quote; rude staff and no-show; dishonest upselling of toilet replacement. These are detailed and plausible, not generic complaints.
• WARRANTY/FOLLOW-UP ISSUES: Multiple reviews (2018-02-11, 2017-10-23, 2015-08-03) report failure to honor stated warranties or return for follow-up work, suggesting systemic accountability gaps despite strong initial service.
• RECENCY BIAS: Majority of reviews are from 2020-2024, with a significant tail of older reviews (2009-2019) that may not reflect current operations. Recent reviews (2025) show mixed quality signals.
• RATING INFLATION: 480+ reviews are 5-star, but detailed analysis reveals legitimate criticisms in negative reviews that are not reflected in the overall star distribution, suggesting selection bias or review platform dynamics.

This WW Score of 82.3 is reliable for assessing general service quality and professionalism, supported by HIGH confidence across all dimensions based on 520+ reviews with consistent patterns. However, the score should be interpreted with caution regarding company identity (multiple names/locations unclear), and potential customers should be aware of documented warranty/follow-up issues and occasional reports of overpricing or aggressive upselling, despite the company's strong average performance. The recent 2025 reviews warrant monitoring for quality consistency.

Parker Plumbing has a large and predominantly positive review base spanning over a decade, with strong recurring themes of punctuality, courteous technicians, and knowledgeable staff across many named plumbers including Jake, Robert, Jordan, Steve, and others. Pricing is generally praised as fair and competitive, with multiple reviewers explicitly comparing Parker favorably to competitors, though a handful of reviews flag unexpected charges, overpricing, or quotes that seemed inflated. Project completion is mostly strong, with many jobs described as resolved same-day or within a short timeframe, but there are notable negative incidents including a plumber failing to resolve a routine clog, a no-show on a scheduled start date, an unresolved property damage claim, an unanswered emergency callback over two days, and a job abandoned without follow-through. Professionalism scores are tempered by several credible 1-star reviews describing rude or dismissive technician behavior, an owner who reportedly validated poor treatment of a customer, and one instance of a plumber arriving uninvited and behaving in an overbearing manner. The experience dimension scores highest, with many reviewers citing specific technical competence in complex jobs such as slab leak detection, full re-pipes, tankless water heater installation, and custom plumbing work.

• 18 reviews contain no text whatsoever — only a star rating. These were excluded from dimension scoring as they provide no usable evidence.
• A cluster of 9 reviews all share the identical date of 2023-06-10 and 13 reviews share the date 2024-06-09, and another cluster shares 2025-05-10. This date clustering is unusual and may indicate batch-imported or solicited reviews rather than organic submissions. Confidence is not reduced due to the volume of detailed reviews, but this pattern is flagged.
• Several reviews appear to reference entirely different geographic locations and plumbers (e.g., Steve in Silicon Valley/Reno tiny house, Tim Parker in Louisville KY, Pat and Tim in what appears to be a Midwest market). It is possible this review set aggregates reviews for multiple businesses operating under the Parker Plumbing name, which would reduce the reliability of treating this as a single contractor profile.
• One 1-star review (2024-06-09) describes a technician calling a customer a profanity, the manager confirming this as acceptable behavior, and the owner retaliating by contacting the city. This is a serious professionalism incident and is weighted accordingly.
• One 1-star review (2017-08-03) describes an uninvited visit, dismissive diagnosis, and failure to resolve the issue, with the customer still being charged. This is a credible and detailed negative account.
• One 2-star review (2016-10-08) describes an inexperienced plumber unable to resolve a routine clog, property damage caused by the plumber, and a two-month failure to honor the owner's verbal commitment to repair the damage. This is a significant project completion and professionalism failure.
• One 1-star review (2017-09-30) describes a main line backup caused after Parker Plumbing's service, followed by two days of unanswered emergency calls. This is a serious project completion and responsiveness failure.
• One 1-star review (2014-10-15) and one 2-star review (2014-03-17) describe no-shows after scheduled appointments, with no follow-up communication.
• One 2-star review (2024-05-17) describes a hidden $150 fee added after service with no prior communication, which is a pricing transparency concern.
• RULE 6 NOTE: A significant portion of reviews predate 2022 and reference plumbers named Steve, Tim, and Pat who do not appear in recent reviews. Recent reviews (2024-2025) reference Jake, Robert, Jordan, Marcos, John, Alex, Freddy, and Phil. The company appears to have changed personnel substantially. Scores are weighted toward recent reviews but older reviews are included given the volume.
• One review (2015-11-06) describes a quote of $759.67 for work a second plumber completed for $75, suggesting possible price inflation on that occasion.

This WW Score is based on a large review set with HIGH confidence across all four dimensions, but reliability is moderately reduced by: the multi-entity ambiguity of the review pool (possible aggregation of multiple Parker Plumbing businesses), a meaningful number of credible negative reviews describing rude behavior, no-shows, unresolved property damage, and hidden fees, and unusual date clustering suggesting some reviews may have been solicited in batches rather than submitted organically.

Anderson Priority Service earns strong marks across professionalism, experience, and project completion, with the vast majority of reviewers praising technicians by name for punctuality, clear communication, thorough explanations, and clean workmanship. Responsiveness is a consistent highlight — same-day and next-day service is frequently mentioned, and the office/dispatch team receives repeated commendation. However, pricing is a significant and recurring concern: at least six reviews explicitly describe quotes as outrageous, highway robbery, or a scam, with multiple reviewers finding the same work completed by competitors for a fraction of the price; this pulls the pricing dimension down substantially. Project completion is generally strong, though one review describes being left without water for two weeks and another notes a callback was required due to wrong parts being installed, preventing a perfect score in that dimension.

• PRICING CONCERN: At least 6 reviews (ratings of 1–3 stars) explicitly call out pricing as excessive or predatory — including quotes of $900 to install a pre-purchased sink/disposal, $755 to rearrange plumbing with parts already on hand, $450 to connect a drain, and $1,100 to install pre-purchased faucets. Multiple reviewers found the same work done by competitors for 25–50% of the quoted price.
• NEGATIVE OUTLIER — PROJECT COMPLETION: One reviewer (2010) states they were left without water for TWO WEEKS with no further explanation. This is a serious completion failure and is weighted accordingly.
• CALLBACK REQUIRED: One review notes technicians installed wrong supply lines on a toilet, requiring multiple return visits. While responsiveness to the callback was noted positively, the initial error reflects on workmanship quality.
• RECENCY NOTE: The majority of reviews (approximately 60+) are dated within the past 12 months (2024–2025), which is a positive signal. Older negative reviews (2008–2020) are present but weighted less heavily. The pricing complaints span multiple years (2010–2022), suggesting this is a persistent pattern rather than an isolated incident.
• POSSIBLE REVIEW PATTERN: A large cluster of reviews dated exactly '2025-04-10' and '2025-06-02' with identical timestamps across multiple distinct reviewers is unusual and may indicate batch-imported or aggregated reviews rather than organically submitted ones. This does not necessarily indicate fakery but warrants noting. Review content is sufficiently varied and specific to avoid a full fake-review flag.
• ONE BLANK REVIEW: One review dated 2025-05-26 contains no text — only a 5-star rating. This review was excluded from dimension scoring as it provides no usable data.

This WW Score is based on a large and diverse review set spanning over a decade, with strong recency weighting toward 2024–2025 reviews; the score is considered reliable for professionalism and experience dimensions, but the pricing score reflects a genuine and documented pattern of customer sticker shock that prospective customers should investigate before engaging this contractor.

Jimmy's Drain and Sewer Service demonstrates strong professionalism with consistently praised responsiveness, courtesy, and willingness to work emergency hours. Project completion is solid with most jobs finished promptly and thoroughly, though one significant complaint about incomplete work and full billing exists. Technical expertise is evident across multiple reviews highlighting problem-solving and knowledge. However, pricing is a notable weakness with multiple complaints about high charges ($650, $693.88, $214 for simple jobs) that significantly undermine the overall score despite strong service quality. The business shows integrity in some pricing decisions but inconsistency raises fairness concerns.

• PRICING INCONSISTENCY: Multiple 1-star reviews specifically cite high pricing (2024-09-12, 2023-06-10, 2022-08-13, 2019-08-25), yet other reviews praise fair pricing. This suggests either variable pricing practices or inconsistent value perception. The $650 toilet snake charge and $693.88 for under 1 hour work are particularly concerning.
• INCOMPLETE PROJECT COMPLAINT: Review from 2023-06-10 (1-star) reports job was not completed (only 1 of 3 drain lines cleaned) but full $500 amount was charged. This directly contradicts the strong project completion narrative elsewhere.
• CUSTOMER SERVICE COMPLAINT: 2022-08-13 review mentions poor customer service response when billing was questioned, suggesting potential communication breakdown under dispute.
• RECENCY BIAS: Most detailed positive reviews cluster around 2022-2024, with older reviews (2017-2020) also positive but less detailed. Recent negative reviews (2024, 2023) suggest ongoing pricing concerns.
• EMPTY REVIEWS: 5 reviews contain no text (only 5-star ratings), reducing data quality slightly.

This score is reliable at HIGH confidence due to substantial mention counts across all dimensions (12+ mentions each), but the WW Score of 81.2 is significantly depressed by legitimate pricing complaints that appear in multiple independent reviews across different years, indicating a systemic issue rather than isolated incidents. The business excels in professionalism and completion but pricing practices require scrutiny before engagement.